The British Independent Retailers Association has published the results of its second survey assessing the impact of th eongoing retail crime wave in Britain.
Conducted in March 2024, this second survey six months on, provides a comprehensive overview of the impact of criminal activities on independent retailers across the UK. The findings of the survey highlight the persistent threat posed by retail crime to independent businesses, with alarming statistics revealing the extent of verbal and physical abuse suffered by shop staff, as well as the increasing prevalence of theft and cybercrime.
The 2024 survey revealed 35.5% of people had experienced verbal abuse from individuals in their shop – a decrease of 7.5 percentage points in verbal based incidents from six months ago.
Among those subjected to verbal abuse this year, 66% chose not to report it, consistent with the figures from the previous year. Of those who did report it to the police, 29% indicated that the police didn’t attend, showing an improvement in police attendance over the past six months. In the 2024 survey, of those where police did attend, 57% did not lead to prosecution – an increase in non-prosecution levels.
Shockingly, incidents of physical abuse are still high, with a slight increase of 7.95% (from 7.23%) of shopkeepers experiencing violence, including threats with weapons such as needles, knives, and even one shop keeper having a hammer thrown at them. Of those physically assaulted, a concerning 70% opted not to report the incidents to the police, while in 2023, 82% also didn’t report it.
Of those reporting physical abuse to authorities this year, 62.5% didn’t end in prosecution, while 25% of those calling for help, were not visited by the police.
The amount of physical abuse suffered by shop staff seems to have peaked within the last three months, while 53% reporting that physical attacks have gotten worse in the past year. Reports of shop workers being spat at, kicked, and pushed have been high.
One shop keeper said: “A customer threw a hammer at me in the shop and physically assaulted me. The police did not take action even though I had CCTV, his reg and his home address.”
Another said: “We have had multiple issues where police haven’t attended. One was when a customer shoved me out the way. The second a lady threw a bottle of drain clear into the shop without looking and police never came.”
The survey revealed an increase in theft, with items ranging from everyday essentials to high-value goods being stolen from shops. Notably, the number of higher-value items stolen (£200-£499) has skyrocketed from 7.35% to 25% in 2024, indicating a significant shift in the modus operandi of thieves.
A shop owner said: “It seems like it is high value quick sale items which are worse. Not necessities but small items stolen by thieves for quick turnaround such as electronics, Christmas lights and bulbs. It feels like they are stealing to order.”
Of those surveyed, 96% expressed that retail theft had worsened over the past 12 months, mirroring the sentiment of 92% in 2023. Some shopkeepers conveyed their skepticism towards the effectiveness of the ‘101’ number, citing it as “too much trouble” to report every incident, while many deemed reporting as “pointless”.
In response to these escalating crime rates, shopkeepers are increasingly investing heavily in expensive CCTV equipment or adjusting their stock to deter thieves.
The survey also indicated a slight increase in cybercrime related to online product sales, rising from 6.8% to 9.4%, with fraudulent transactions and online scams being the most prevalent.
Shop owners expressed their desire for a greater police presence, improved response rates to crime, and stricter sentencing measures.
Andrew Goodacre, ceo of BIRA, said: “The results of our second crime survey paint a troubling picture of the challenges faced by independent retailers across the UK. Retail crime not only inflicts financial losses but also poses a grave threat to the safety and well-being of shop staff
“The national retail crime action plan was launched last September and maybe it is too early to judge if it is making a difference. However, we are hearing mixed feedback about the buy-in from individual police forces and that is unacceptable. We have a national problem that merits a national, co-ordinated and consistent response. BIRA will continue to work with the Home Office and the police forces to better protect business owners and the people who work in the shop.”
